FAQs

Who can submit a complaint to ECC Greece?

Consumers who reside in Greece and face a cross-border dispute in relation to products or services obtained from traders based in the EU, Norway and Iceland may submit their complaints to ECC Greece.

How can I submit my complaint?

Complaints may be submitted in Greek or English, with one of the following ways:
• By completing and submitting on line the complaint form
• By sending an e-mail, fax or letter.

Does the ECC-Network charge for its services?

No, the ECC-Network’s services are provided free of charge.