- Generic Consumer Legislation
- ADR / ODR
- E-Commerce
- Electronic Communications
- Financial / Payment Services
- Travel / Tourism
- GREEN PAPER on European Union Consumer Protection (COM(2001)531)
- Regulation (EU) 254/2014 of the European Parliament and of the Council on a multiannual consumer programme for the years 2014-20
- Directive 2011/83/EU of the European Parliament and of the Council on consumer rights
- Regulation (EC) No 861/2007 of the European Parliament and of the Council establishing a European Small Claims Procedure
- Directive 2006/123/EC of the European Parliament and of the Council on services in the internal market
- Directive 2005/29/EC of the European Parliament and of the Council concerning unfair business-to-consumer commercial practices in the internal market
- Regulation (EU) No 2120/2015 of the European Parliament and of the Council laying down measures concerning open internet access and amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services and Regulation (EU) No 531/2012 on roaming on public mobile communications networks within the Union
- Regulation (EU) No 531/2012 of the European Parliament and of the Council on roaming on public mobile communication networks within the Union
- Regulation (EC) No 544/2009 of the European Parliament and of the Council on roaming on public mobile telephone networks within the Community
- Directive 2014/92/EU of the European Parliament and of the Council on the comparability of fees related to payment accounts, payment account switching and access to payment accounts with basic features
- Regulation (EC) No 924/2009 of the European Parliament and of the Council on cross-border payments in the Community
- Consumer Credit Directive (Directive 2008/48/EC of the European Parliament and of the Council on credit agreements for consumers)
- Payments Services Directive (Directive 2007/64/EC of the European Parliament and of the Council on payment services in the internal market)
- Directive 2002/65/EC of the European Parliament and of the Council concerning the distance marketing of consumer financial services
- Regulation (EU) No 181/2011 of the European Parliament and of the Council concerning the rights of passengers in bus and coach transport
- Regulation (EU) No 1177/2010 of the European Parliament and of the Council concerning the rights of passengers when travelling by sea and inland waterway
- Directive 2008/122/EC of the European Parliament and of the Council on the protection of consumers in respect of certain aspects of timeshare, long-term holiday product, resale and exchange contracts
- Regulation (EC) No 1371/2007 of the European Parliament and of the Council on rail passengers’ rights and obligations
- Regulation (EC) No 261/2004 of the European Parliament and of the Council establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- Convention 22001A0718(01) for the Unification of Certain Rules for International Carriage by Air (the Montreal Convention)
- Directive 90/314/EEC of the Council on package travel, package holidays and package tours