Online Dispute Resolution (ODR)

ODR Platform How it works ODR Contact Points Leaflets Legislation ADR bodies Banners What is the ODR platform The ODR platform is an interactive website offering a single point of entry to consumers and traders seeking to resolve disputes out-of-court which have arisen from online transactions. ODR offers a simple, efficient, fast and low-cost out-ofcourt…

Tourism and Travel

Passenger rights Package Travel Timeshare Passenger rights You can find information about passenger’s rights concerning reservation, delay, cancellation, lost luggage and much more and also ways how to assert your rights and where to find help. Moreover our site provides a lot of advices and helpful information. Thanks to EU passengers rights you may be…