Description and history

The European Consumer Centers Network (ECC-Net) operates in EU member-states, including United Kingdom, Norway and Iceland, with the financial and administrative support of the European Commission in the context of the Single Market Programme (Regulation EU 2021/690 of April 28, 2021) and the co-financing of national governments.

The ECC-Net in its present form is a result of the merger of two previously existing consumer protection networks: The Network for the extra-judicial settlement of consumer disputes (EEJ-Net), which was created following a Council Resolution of 25 May 2000 with a view to enable consumer complaints to be processed amicably, and the Network of Euroguichets, which was created in the early 1990’s at the Commission's initiative, in order to inform consumers about the possibilities of the Internal Market and their associated rights.

At European Commission level, the ECC-Net is managed by the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA).