All Reports

European Consumer Centres Network: ECC-Net in 2022

European Consumer Centres Network Report: ECC-Net in 2022

Free help in cross-border consumer issues

Our network of 29 European Consumer Centres (ECCs) empowers consumers to know their rights and take full advantage of the opportunities the Single Market offers.

ADR in Europe: An ECC-NET perspective

ADR in Europe: Study among ECCs on their practical experience with national ADRs in the handling of cross-border disputes. 

Online Dispute Resolution (ODR)

Brochure: What is Online Dispute Resolution

15th anniversary of the ECC Network

Αctivities and achievements of our pan-European network between 2015 and 2020.

Your rights when making payments in Europe

Leaflet about your rights when making payments in Europe

ECC-Net Report 2019: For a Europe which protects its consumers in their daily lives

ECC-Net presents a policy paper to the European Commission and the European Parliament with the aim to build together a Europe which protects consumers in their daily lives.