1. Single Digital Gateway

Regulation (EU) 2018/1724 establishes a Single Digital Gateway in order to provide access to information, to procedures, as well assistance and support to European citizens and businesses in case of problems relating to the exercise of their rights in the Single Market, while living or doing business in another European Union country.

Active involvement of ECC-Greece to the implementation of the objectives of the Single Digital Gateway concerns, particularly, the provision of information and guidance regarding the operation of the Online Dispute Resolution (ODR) Platform, which is provided by the European Commission courtesy of Regulation (EU) 524/2013 with an aim to make online shopping safer and fairer for all through access to quality dispute resolution mechanisms/tools.

2. ODR Platform

European Commission, following an evaluation of the effectiveness of the European Online Dispute Resolution (ODR) platform across all member states, found that its use by consumers and traders was limited. In this context, under Regulation (EU) 2024/3238, Regulation (EU) 524/2013 has been repealed, and the operation of the ODR platform has been permanently discontinued on July 20, 2025.

Pursuant to Article 2(4) of the Regulation (EU) 2024/3228, all users information, including personal data have been deleted on 20 July 2025.

The ODR Platform had been operating since 2016 as a single-entry point to EU-based, Norway, Iceland and Liechtenstein consumers and traders seeking to resolve disputes from online transactions in an out-of-court manner, simply, efficiently, quickly and with low or no cost at all.