Mission & Services

ECC-Network is mandated to assist consumers by:

  • Providing information on their rights under European and national consumer legislation, so as to make safe and problem-free purchases.
  • Giving advice and assistance on possible ways of dealing with complaints or resolving disputes amicably with traders when purchasing abroad, either during travel or on-line.
  • Redirecting them to other competent bodies, if ECC-Network is unable help.