1. Consumer rights

• Delivery

• Guarantees and returns

• Pricing and payments

• Unfair commercial practices

2. Dispute resolution tools

• European Consumer Centres; Network (ECC-NET)
• ODR Platform
• ADR (Alternative Dispute Resolution) entities
• Financial Dispute Resolution Network (FIN-NET)
• European Small Claims Procedure
• ​​​​​​​Judicially – Search for a lawyer in the EU

3. Consumer products' safety

Rules on ensuring non-food product safety in the EU and Safety Gate, the rapid alert system for exchanging information about non-food banned products.

4. Consumer protection's law enforcement 

Enforcing consumer protection in the EU, international agreements, injunctions in infringement cases, ensuring legal compliance