Each Member State has designated one ODR contact point that provides support to the resolution of disputes relating to complaints submitted through the ODR platform.
ODR Contact points, under request, provide assistance with the submission of the complaints, general information on consumer rights in relation to sales and service contracts which apply in the Member State of the ODR contact point, information on the functioning of the ODR platform and information of other means of redress when a dispute cannot be resolved through the ODR platform.
In Greece, national ECC has been designated as the ODR contact point for the ODR platform.
Within ODR platform, you can find a complete list of ODR Contact Points for all the countries.
Contact Information of Contact Point of Greece
144 Alexandras Ave., 11471 Athens, Greece
Tel: +30 2106460284
Fax: +30 2106460784
E-mail: info@eccgreece.gr
Web: via ODR platform