FAQ

What cases can be handled by ECC-Greece?

ECC-Greece is competent for the out-of-court resolution of consumer disputes between consumers residing in Greece and traders based in member-states of the European Union, the United Kingdom, Norway and Iceland. ECC-Greece is not competent for domestic disputes, for which interested parties can appeal to the Greek Consumer Ombudsman. Also, ECC-Greece cannot handle disputes of consumers with traders outside the EU (eg USA, China, Canada, etc.).