Commencement of ECC-Greece operation under the auspices and with the support of the Greek Consumers Ombudsman

As from the 1st of January 2012, official operation of the Greek European Consumer Centre commenced, thus granting Greece active membership to the ECC-Network again.

The new ECC-Greece will be operating under the auspices and with the support of its host organization, the Greek Consumer Ombudsman (GCO), which consists an Independent Authority of the Greek Public Sector mandated with the out-of-court, consensual settlement of local consumer disputes.

With ECC-Greece fully operational again, EU (including Norway and Iceland) citizens will be able to resort to an effective and reliable service for the amicable settlement of their cross-border consumer disputes with Greek traders.

On the occasion of the commencement of operation of ECC-Greece, an opening event was organized on 24th of January. Mr. Evangelos Zerveas, president of Greek Consumers Ombudsman and Mr. Dimitrios Markou, deputy president of Greek Consumers Ombudsman opened the event by unfolding the importance of Alternative Dispute Resolution schemes in the cross-border market through the network of European Consumer Centres (ECC-Net).

Read More

Consumer's right of withdrawal after online purchase of shoes worth 730 euros

A Lithuanian consumer purchased shoes worth 730 euros from a Greek online store.

ODR Platform

Regulation (EU) 524/2013 of the European Parliament and of the Council established and mandated the Commission to develop and maintain the European Onli

Online shop

Two consumers from Spain and Poland made online purchases with a total value of 376.34 euros and 567 euros, respectively, from a Greek store selling clothes,