Problem of the Center's telephone lines on September 23, 2025

SYZEFXIS

We inform you that on Tuesday, September 23, 2025, an upgrade of the telecommunications infrastructure of the Center will be implemented.

During the upgrade, malfunctions in the call center and problems in telephone communications may occur.

Thank you for your understanding.

Announcements

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21.07.2025

Permanent shutdown of the European Online Dispute Resolution (ODR) Platform

The European Commission, following an evaluation of the effectiveness of the European Online Dispute Resolution (ODR) platform across all member states, found

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Consumer's right of withdrawal after online purchase of shoes worth 730 euros
17.03.2025

Consumer's right of withdrawal after online purchase of shoes worth 730 euros

A Lithuanian consumer purchased shoes worth 730 euros from a Greek online store.

Success stories
ODR Platform
05.03.2025

Discontinuation of the European Online Dispute Resolution (ODR) Platform

Regulation (EU) 524/2013 of the European Parliament and of the Council established and mandated the Commission to develop and maintain the European Onli

Announcements