Consumer thanking letter after successful mediation of ECC-GR in accommodation dispute

 

Dear Sirs, as you know, following your invaluable intermediation, my case was rightfully resolved in my favour, as I was reimbursed with the sought money. Thanks to your legal expertise and impartial judgment, it was possible to reach an amicable, free-of-charge solution to my problem, something which is of great importance during our difficult times.

Thanks again and best regards, G.A.

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The European Commission, following an evaluation of the effectiveness of the European Online Dispute Resolution (ODR) platform across all member states, found

Consumer's right of withdrawal after online purchase of shoes worth 730 euros

A Lithuanian consumer purchased shoes worth 730 euros from a Greek online store.

ODR Platform

Regulation (EU) 524/2013 of the European Parliament and of the Council established and mandated the Commission to develop and maintain the European Onli